Chase Sapphire Reserve Business DoorDash credit: not working despite my best efforts

I’ve been writing a lot about the Chase Sapphire Reserve for Business card that I got in late June and I am generally a fan. That said, one of the biggest value propositions for me was the $25/month DoorDash credit offered with the card and, unfortunately, it’s been a pain to use (and is currently not working on my end). I wanted to write this post in case other people are encountering the same issue or are relying on the credit to justify getting the $795 annual fee card.

What is the Chase Sapphire Reserve for Business DoorDash credit?

The Chase Sapphire Reserve for Business comes with DashPass and $25/month in DoorDash credits, which are applied the following ways:

• Two monthly $10 credits applied at checkout to non-restaurants
• One monthly $5 credit applied at checkout to restaurants

While the credits result in a $300/year value, there are some issues with these credits (even if they worked perfectly):

• You have to remember to use the credits each month, which is difficult when you have three different credits that need to be used in two separate ways.
• Purchases on DoorDash only earn 1 points per dollar spent on DoorDash, compared to 3 points per dollar spent if you were to pay with your Chase Sapphire Preferred card. So there is an opportunity cost from switching your DashPass from Chase Sapphire Preferred to the Chase Sapphire Reserve for Business card as, once you switch it, you will no longer get DashPass benefits if you pay with your Chase Sapphire Preferred card. (Notably, this won’t affect everyone but it has affected me and for all purchases I make outside of the $25 credits, I now use either UberEats, Instacart, GrubHub, whereas I used to use DoorDash all the time).

The DoorDash credit on the Chase Sapphire Reserve for Business card is not working for me

I would love to hear other people’s experience in the comments, but the Chase Sapphire Reserve for Business DoorDash credits are currently not working for me.

Basically, it was a pain to get the credits to apply initially. When I got my card in late June, I spent about an hour on the phone with DoorDash (to their credit, they actually have a customer support phone line!), and after deleting my Chase Sapphire Preferred card and adding my Chase Sapphire for Business card, I was able to get the credits to show up. With that, I utilized my $25 in credits for June.

On July 1st, I utilized my $5 restaurant DoorDash credit and my $10 non-restaurant credit, with my plan to use the 2nd $10 non-restaurant credit later this month.

For background, in June I used my $10 non-restaurant credit at Target and on July 1st I used the $10 non-restaurant credit a grocery story called Pavillion’s.

Yesterday, I tried to use the $10 non-restaurant credit at Pavillion’s and it simply wasn’t showing up. I also tried to use it at Target thinking that might work, but no dice. This is despite the app saying that I have a $10 credit ready to use (it’s just not an option to apply it at a checkout).

Between yesterday and today, I’ve spent over an hour on the phone with DoorDash and they have been unhelpful and at times rude to me in trying to get this resolved. One representative tried to explain to me that I simply don’t understand the credit — if the credit isn’t showing up as an option, then it means I have no credit to use. I tried to nicely explain to her that I’m a travel writer who specialized in credit cards, so I very much understand the terms and that she’s incorrect, asking her to please reach out to a colleague or a supervisor to learn more about the credit, but she refused until I insisted that she let me send her a screenshot that showed that not only is this credit real, but that it shows up on the DoorDash app itself.

To both DoorDash and Chase’s credit, they have provided me with compensation to make up for the fact that the credit isn’t showing on my account. DoorDash provided me with $20 in credits and when I called Chase to say that I’m upset that I’ve spent over an hour on the phone to simply get something that’s included with my card, they gave me 1,000 points.

That said, my concern is that if this credit continues not to show up on my account, that I’m going to have to call DoorDash every month to get some kind of credit (which, from experience, will take at least 30-minutes of my time each call), rather than simply being able to use the credit on my account, which is not what I signed up for when I got the Chase Sapphire Reserve for Business card. My other concern is that DoorDash will stop giving me courtesy credits (DoorDash has before told me that I reached the “limit” on courtesy credits for the month, which I’ve hit before with DoorDash when I had a few restaurants give me the wrong order in a single month — my understanding is that let’s say you order 4 orders from DoorDash and that each order was messed up, at a certain point DoorDash simply won’t give you credits even if you did nothing wrong).

What I think is happening and why the DoorDash credit isn’t working

My guess here is that there is an issue with DoorDash tech stack where it’s not recognizing the Chase Sapphire Reserve for Business card DoorDash credits apply. My hope is actually that other users are experiencing this issue so that DoorDash is incentivized to fix this quickly. Then again, it’s possible I’m the only one experiencing this, in which case I just hope DoorDash follows through with their promise to escalate this to their internal team to get the issue fixed (but based on my past calls with DoorDash over the last two days, I have zero faith in that).

Has anyone else experienced issues with the DoorDash credits for the Chase Sapphire Reserve for Business card? If so, let me know in the comments — especially if you know how to fix it.