My experience with Delta’s new facial recognition boarding process

When I was flying from Atlanta to the Cayman Islands last month, I was in for a surprise – there was a sign at the gate saying that I’d be boarding using Delta’s new biometric boarding process.

Prior to seeing the sign, I actually had no idea that this was even a thing (and, in fact, already had a boarding pass ready to go on my phone). Before boarding began, the gate agent made an announcement telling passengers how it would work – basically that instead of handing over a ticket to board, we’d need to stand in front of a machine that would scan our faces, recognize us, and print out our ticket.

I think the process actually took a little longer than actually handing over tickets, but it may have been because there were a few families in front of me with small children that the parents needed to lift off the ground so that they were high enough to have their faces scanned. When it was my turn to go, it took about 2-3 seconds for my face to be scanned and for the boarding pass to be issued, which was pretty cool.

As cool as it was to try out biometric boarding, it definitely made me uncomfortable that Delta had enough information that it could recognize my face without me ever consenting to it. That said, like most Americans, I’m usually ready to trade a bit of privacy for convenience.

Have you tried Delta’s biometric boarding yet? What were your thoughts?

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