United is kicking customers out of its new Premium Plus cabin without telling them

Recently, I wrote about United’s new Premium Plus cabin which has, to this point, only been available on a limited basis (i.e., you get the fancy seat, but not the increase in service, meals, or products that typically accompanies Premium Economy).

As mentioned in that blog post, if you were a Gold premier member, you could book into the Premium Plus cabin directly at purchase. The caveat was that no one knew when United would start charging for these seats and what would happen if you booked into that cabin.

Well, that question has been answered.

As of December 3rd, United is now charging for Premium Plus for flights that take place after March 30, 2019. On my end, I had 2 flights that I booked in this Premium Plus class without paying: one between SF/LA and Auckland, New Zealand in February 2019 and another between SF and Hong Kong in September 2019.

Today, I checked my reservations and found that for my February flight to New Zealand, I’ll still be in Premium Plus, but for my trip to Hong Kong, I was moved to Economy Plus.

I don’t agree with United’s move here. On my end, when I booked my flight to Hong Kong, I booked it in a 2-4-2 setup, and they allowed me to secure this reservation. They then switched my seat to the 3-4-3 setup, which I did not agree to pay for.

I reached out to United on Twitter, asking them to move me back to my originally selected seat for the Hong Kong flights, but was told that they wouldn’t. United also initially would not give me a refund, but they eventually budged “as a goodwill gesture.”

I still love the product, though, and am excited to fly it again in February.

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