If you’re paying full price for a room in the Hilton portfolio (which includes Waldorf Astoria and Conrad), you’re likely paying too much.
That’s because Hilton has a Price Match Guarantee: if you can find the same room for a lower price than what is listed on Hilton.com, Hilton will not only match the lower price, but will beat it by 25%.
The way it used to work was that you’d first need to book the hotel, and then you’d need to send Hilton proof of the lower-price offering. From there, Hilton would review the proof you submitted and then send you its determination as to whether you qualified for the discounted rate. Because you’d often need to book a non-refundable hotel room first, this system wasn’t ideal.
But earlier this year, Hilton began allowing customers to call in advance and get approval on the spot before booking the hotel room. Since discovering this, I’ve booked a number of Hilton stays (and have looked into dozens more) and have almost always found a room that’s cheaper than Hilton.com.
Below is a step-by-step guide on how to get a your hotel room for 25% off:
Step 1: Go to TripAdvisor.com and look up the Hilton property you’d like to stay at
Most people know that TripAdvisor is a great site for looking up hotel reviews, but it now also wants to be the website you use to book your stay. When looking up hotels on TripAdvisor, you’ll see a list of almost a dozen websites (sometimes all at different prices), and the list almost always will include the price you’d pay at Hilton.com.
Step 2: Find a room that has a lower price than what’s listed for Hilton.com
Remember: all it takes is one website where the price is lower than what’s listed on Hilton.com.
Usually, you’ll find that almost every price will match what’s on Hilton.com, but in my experience the last few months, there’s usually one or two random sites listed through TripAdvisor that have a lower price.
Note that the room you book needs to be the exact same as the room you’d be booking through Hilton.com (as an example, if the lower price you find is for a room with a king bed and the only price listed on Hilton.com is for a twin bed, you wouldn’t be able to qualify for this promotion).
Step 3: Call Hilton and ask for the price match + 25% discount
This step is the hardest — you’ll need to call Hilton at 1-800-445-8667, tell them that you’d like to book a room, and that you’ve found a lower price listed on another site.
My impression is that Hilton doesn’t like giving this discount out, so they take around 30-45 minutes to check the website, get internal approval, and offer you a lower rate, which you need to book right then, on the call.
Also, I’ve had a Hilton representative deny my lower fare + 25% off claim, only to call back and have it approved, so be ready to put in some leg work here.
Step 4: Book and get ready for you trip!
Have you used the Hilton Price Match Guarantee? Let me know in the comments.